FIND YOUR MISSION
Missions are accomplished with people, driving towards a greater purpose. At ClearCompany, our mission is to help our 3000+ clients achieve theirs. When talking to our own team of A players, you’ll find that it’s not only the opportunity to drive this mission forward that keeps us thriving. It’s the freedom, flexibility, and support ClearCompany provides back which contributes to our professional development and the pursuit of our personal missions and passions outside of work. Learn more about our state of the art, cloud-based talent platform and why you should consider joining us here.
BACKGROUND CHECK SERVICES ADMINISTRATOR
Listed in the Inc. 5000 for multiple consecutive years as the fastest growing Talent Management platform in America, we are expanding our Background Check Team, with a mission to provide multi-level technical support to ClearCompany clients with an unparalleled experience in the industry.
The base compensation for this position is $60,000 to $65,000 annualized depending on experience and qualifications.
WHO YOU’LL WORK WITH
- You will be the first hire to join forces and report to our Vice President of Screening Services to deliver excellent service to our high value ClearCompany Screening Services customers.
- You will work in a highly visible and collaborative environment across our other customer facing teams, such as Customer Success, Implementation, and Support teams.
WHAT YOU'LL DO
As a Background Check Administrator, you will be responsible for an assigned group of clients for whom you will serve as the primary technical contact. You will be a technical resource for your clients as they use ClearCompany Screening Services to achieve their missions. This role requires someone who is an expert in the screening product, able to perform advanced troubleshooting, and able to form a partnership with our clients. You will also work with the client’s Customer Success Manager, Account Manager, and Implementation Manager to ensure the client is getting a superior experience with our product and services.
Day to Day tasks
- Set up and configuration of new client accounts
- Address questions surrounding services we offer
- Serve as a point of escalation for our Support team
- Communicate with internal stakeholders and departments
- Collaborate with our 3rd Party service providers to address client issues and concerns
- Administer and monitor the applicant queue, ensuring timely processing of orders
- Adhere to allot Follow correct legal policies and procedures, including but not limited to disputes administration
During the first 30 days you will:
- Familiarize yourself with existing processes and tools
- Learn the product and how our clients use it
- Collaborate with other teams to understand needs of clients that are assigned to you
- Setup new accounts and monitor the applicant screening queue
At 60 days you will:
- Be fully ramped as a Background Check Administrator
- Suggest improvements to our existing processes
- Collaborate with Customer Success Managers and Implementation Managers to plan around client retention and initiative strategies
WHAT WE’D LIKE YOU TO HAVE
- Strong attention to detail
- Comfortable with Excel and Google Suite
- Experience with SaaS or Web Applications
- Customer support experience as an individual contributor
- Highly organized, can manage multiple competing priorities
- Familiarity with customer support tools such as Salesforce and Zendesk
- Ability to detect discrepancies, investigate issues, and make necessary corrections
- A strong sense of accountability and ownership that allows you to operate honestly and tactfully with customers
WHAT YOU’LL LOVE ABOUT CLEARCOMPANY
- The people! Our employees and customers consistently express the best thing about ClearCompany is our close-knit, exceptionally talented team. Check out our achievements and G2 reviews.
- A commitment to diversity & inclusion. Engagement = Inclusion. Your uniqueness powers our vision of a world where organizations perform optimally with empowered managers and engaged employees. Not only will you transform how we do business, but you will be a catalyst to change the world of work for our 3,000+ customers.
- Outstanding benefits. Flexible vacation, medical/dental/vision, 401k with match, and even pet insurance. We’ve got your back so you can live your best life. See the full list here.
- It’s about ideas over egos. You will have the freedom to explore new ideas and approaches in an entrepreneurial environment, supported by a collaborative team. Learn more about our core values.
- Professional growth. We have promoted 24% of our team members annually compared to 11% across the industry and open new roles to our employees first.
- Our environment! We celebrate success and believe in transparency and teamwork to get us there. We invest in collaboration tools so you can meet with your team face to face. You can even drop in for a virtual coffee break, connect with your ClearCompany mentor, or jump into a training session with our Learning Managers. Learn
ClearCompany is an equal opportunity employer. We support and encourage diversity.
